At Dr. Thind’s Homeopathy, we are committed to providing high-quality homeopathic remedies and ensuring customer satisfaction. Due to the nature of our products, once an order of medicines has been delivered, we are unable to offer refunds, returns, or exchanges. This is to maintain the integrity and safety of the products.

However, we understand that situations may arise where a refund request is necessary. In the following cases, we will gladly assist:

1. The refund policy is applicable to all our patients worldwide.
2. Incorrect Delivery: If the wrong medicine or item has been delivered to you, please contact us within 7 days of receiving the order. We will either offer a replacement or a full refund.
3. Order Cancellation (Pre-Dispatch): If you wish to cancel your order before it has been dispatched, please contact us immediately. Once the order has been dispatched, we are unable to accept cancellations.
4. Missing Items: If items are missing from your order, please contact us within 7 days. We will investigate the issue and either ship the missing items or offer a refund for the missing products.

STEPS TO BE FOLLOWED FOR INITIATING A REFUND:

• To initiate a refund, the patient has to e-mail us on thindkrs@gmail.com regarding the same mentioning the cause of the request, along with an attached proof of payment.
• No refund will be approved if the patient feels better before the completion of the treatment plan. No refund will be made if the patient does not revert back within or on the time follow up is advised and demands refund after completion of duration or course.
• Refunds will only be made by cheque, within 45 days of the approval of refund from the clinic.

TERMS AND CONDITIONS :

• No refund will be approved if the patient feels better before the completion of the treatment plan. No refund will be made if the patient does not revert back within or on the time follow up is advised and demands refund after completion of duration or course.
• For delivery of medicines nationally, we use the best courier services as an effort to provide you with the medicines in the shortest possible span.   Therefore, no refund will be possible if the medicines get delayed due to courier/postal issues, as we also depend upon their services completely and we do not have any control over the same.
• Original Packaging: For a refund or exchange to be processed, the medicines must be in their original, unopened packaging. Products that have been opened or used will not be eligible for a refund.
• Delivery of medicines outside India is subjected to various climatic conditions, festivals, unpredictable political conditions and custom regulations, therefore refund will not be given on delayed delivery of medicines.
• Amount once paid is non-refundable for the walk-in patients.
• Refund is only possible for people who are making payment for the first time. The privilege of refund is not available for patients who have made a recurring payment.

WHAT TO DO IF MEDICINE IS MISPLACED:

• In case if the patient drops or loses or damages the medicine, you will have to reorder it again. The reorder will be chargeable.
• When you receive the medicine it is responsibility of the patient to check if you have received proper quantity of medicines, if not you can report within 15 days, we will arrange to resend it without any additional cost
• It is the responsibility of the patient to check if the homeopathy medicines are allowed by custom department in their country. We shall bear no responsibility in case your country’s customs do not allow Homeopathy medicines and No amount will be refunded if medicines are sealed by custom department of your country.