Privacy Policy

Dr. Thind's Homeopathic Clinic  ·  Last updated: April 2026

1. Who We Are

Dr. Thind's Homeopathic Clinic ("we", "us", "our") operates clinics in Chandigarh, Mohali, and Zirakpur, and provides consultation services and ships medicines worldwide to patients following their consultation.

We are committed to protecting your personal information and your right to privacy. This policy explains what information we collect, why we collect it, how we use it, and your rights regarding it.

2. Information We Collect

We collect information in the following ways:

a) Through our website contact and enquiry forms:

• Full name
• Email address
• Phone number (including country code)
• Treatment or service of interest (on specific treatment enquiry forms only)
• Health concern or message (if shared voluntarily)

b) Through direct communication (email, WhatsApp, phone):

• Any information you share with us directly

c) Through your treatment with us:

• Medical history, symptoms, and treatment details
• Diagnostic reports shared with us
• Prescription and case records

3. Why We Collect Your Information

We use your information only for the following purposes:

• To respond to your enquiry or consultation request
• To provide medical consultation and treatment
• To maintain your patient records securely
• To send appointment reminders or follow-up communications
• To improve our services (using anonymised, non-identifiable data only)

We do not use your information for unsolicited marketing without your explicit consent.

4. How We Protect Your Information

Your personal and medical information is:

• Accessible only to your attending physician and authorised clinic staff
• Stored securely in our patient database system
• Never disclosed to any other patient, person, or company without your consent
• Protected in accordance with established standards of medical confidentiality

Our staff are trained to understand and comply with patient privacy principles. We continually review and update our security practices as technology evolves.

5. We Do Not Sell Your Data

Dr. Thind's Homeopathic Clinic will never sell, rent, or share your personally identifiable information with any third party unless:

• You have explicitly authorised us to do so, or
• We are required to do so by law

6. Testimonials, Photographs and Third-Party Reviews

If we wish to use your name, testimonial, or photographs for any purpose — including on our website or social media — we will request your separate, explicit written consent before doing so.

Disease-related information may be used for statistical or educational purposes without revealing your name, photograph, or any personally identifiable information.

Our website displays Google reviews via the Trust Index plugin. These reviews are publicly posted by users on Google's platform. Their collection and use by Google is governed by Google's Privacy Policy. We do not store or process this review data independently.

7. Data Retention

We retain your information for as long as necessary to provide treatment and maintain accurate medical records.

If you request that your information be removed from our database and there is no legal or medical obligation requiring us to retain it, we will comply with your request promptly.

8. Your Rights Under the Digital Personal Data Protection Act 2023

Under India's Digital Personal Data Protection Act 2023 (DPDP Act), you have the right to:

• Access the personal data we hold about you
• Correct inaccurate or incomplete personal data
• Request erasure of your personal data (subject to legal and medical record obligations)
• Withdraw consent for data processing at any time
• Nominate a person to exercise these rights on your behalf

To exercise any of these rights, please contact us using the details provided in Section 10.

9. Cookies and Website Analytics

Our website uses Google Analytics to understand how visitors use our site. This data is anonymised and does not personally identify you. Google Analytics may use cookies to collect this data.

Our website also embeds Google reviews via the Trust Index plugin, which may use cookies or scripts from Google's servers. This is governed by Google's Privacy Policy.

You may disable cookies in your browser settings at any time. This will not affect your ability to use our website or access our services.

10. Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to request removal of your information from our database, please contact us:

11. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated date. Changes will not affect information collected prior to the effective date of the update.

We recommend reviewing this page periodically to stay informed of how we protect your information.

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© Dr. Thind's Homeopathic Clinic. All rights reserved.